FAQ

  • What is hydrotherapy?

Hydrotherapy is controlled exercise that takes place in warm water. This offers a weightless environment avoiding stresses to limbs, tendons and joints.


  • What are the benefits of hydrotherapy?

Swimming in warm water allows the body to achieve increased mobility in stiff or sore joints and helps to build muscle mass around the affected area. Swimming sessions also provide mental stimulation and help prevent depression in a dog which has restricted movement.


  • Why is it important to choose a registered canine hydrotherapy centre?

Some pet insurance policies will cover hydrotherapy if your hydrotherapist is registered with CHA-this stands for the Canine Hydrotherapy Association whose members hold Nationally Accredited Qualifications in Small Animal Hydrotherapy. Being registered with CHA ensures that Hydrotherapists meet the highest standards that their patients deserve. CHA audits and regulates small animal hydrotherapists to ensure that they meet the high standards. Registered centres are safe and professionally run whose members follow strict Quality Standards and Code of Conduct and are committed and passionate about delivering the best possible canine hydrotherapy experience and therapeutic care http://www.canine-hydrotherapy.org


  • Why is it important to choose a trained and qualified Hydrotherapist?

A registered Canine Hydrotherapist Association member meets the highest standards in Canine Hydrotherapy through accredited training programs and keeps ontop of the latest reaearch and topics. Membership of CHA has to be renewed every year & Hydrotherapists are required to demonstrate they have completed 20 hours of Continual Professional Development in order to renew. Hydrotherapy practice is audited and controlled. 


  • Why do we need referral from your Vet?

As per the Vet Surgeon’s Act 1966, we only work under veterinary referral.  Veterinary referral is a legal requirement for registered veterinary physiotherapists and hydrotherapists, which safeguards your dog by ensuring both the vets and us have all the information needed to provide the appropriate treatment programme. We keep in touch with our referring vets and provide regular progress reports to promote clear lines of communication to the benefit of the canine patient. Please do contact us to discuss arrangements for this. 


  • Can my dog come for Hydrotherapy without a referral?

Your Vet must confirm they agree to the dog swimming with us as we must understand your dog's condition and fitness level. We can then offer a treatment program tailored to their needs to produce optimum results.


  • What results should I expect?

Hydrotherapy improves fitness; in most cases it reduces lameness and improves the general well-being of the dog. You should expect a healthier, livelier, more supple and content dog.


  • What breed of dog may swim?

All breeds can benefit and all are welcome. We cater for all, from the smallest Chihuahuas to the largest Newfoundlands. We own giant dogs ourselves.


  • My dog swims in a river or the sea isn't this just as good?

A nearby river or the sea may seem the obvious place for your dog to swim but it isn't necessarily the best environment and there can be hidden dangers. It is not possible to monitor the amount of exercise they do, there may be strong tides or currents, slippery banks and of course pollution and rubbish to contend with. A dog can be a good swimmer but if caught in a cold current it is not as buoyant as you might hope, if your dog gets into difficulties it may not be possible for you to reach him quickly. Outdoor water is usually cold, which restricts blood flow in muscles and can lead to cramps which is counter-productive to healing.


  • Will the chemicals in the water harm my dog?

No, we check our water levels 3 times a day and adjust as necessary to ensure that the bromine levels are within the recommended guidelines for human pools. This ensures that the pool water is hygienic and completely safe for your dog to swim in. A shower is given after their swim. Many owners tell us that their dog's coat condition improves with bromine treated water after a few sessions. Canine hydrotherapy pools have used this method safely for many many years.

  • Does my dog require rinsing after their swim?

We shower and dry your dog for you, but they do not always need to be rinsed if you do not wish.  We also offer a combination shampoo package if you would like your dog shampooed although it is not necessary to shampoo your dog after every swim.


  • What temperature is the pool and underwater treadmill water?

We keep the pool at an average temperature of 30 Centigrade. This ensures optimum muscle relaxation and blood vessel dilation to enable maximum benefit from the pool's weightless environment. 


  • Can I swim with my dog?

There may be an option to move toward owner assisted swims. One person per dog only. This will be discussed with you during your dog’s first appointment. If your dog is not comfortable with being handled by others, please ring to discuss your options for being included in our swimming programs.

No persons under the age of 18 are allowed in the pool.


  • Do I have to get wet?

We like to get you involevd in your Dog's treatment as most of the time we find that you provide the most motivation for your dog. However, we also understand that sometimes you don't want to get wet and that is absolutely fine we will ask you to stand back from the side of the pool or treadmill and you can even chill out in our reception room with tea & coffee facilities and magazines and we will update you on the session once we have showered and dried off your dog. 


  • Can my other dog(s) come along too?

For rehabilitation or introductory swims we only allow one dog in the pool at a time. For other swim programs there may be a possibility of a dog from the same family sharing a session, but only one dog may be in the pool at any one time. This is to ensure that your dogs receive the best quality and care.


  • How does my dog enter the pool?

Your dog walks into the water via a wide non-slip ramp accompanied by a Hydrotherapist. Canine life jackets and harnesses are provided to aid in confidence and to support your dog in the water if needed. 


  • My dog is not confident in the water and does not like swimming, how can you help?

Many dogs that visit our hydrotherapy centre are not “water dogs”. Some can take a few sessions before they find their confidence and start to enjoy their swims. We have found that many of these same ‘non water dogs’ soon turning into real water babies-dogs that avoid puddles on a walk end up loving comign swimming! Your dog will be gently guided into the water wearing a life jacket. We take our time to gain your dogs trust and confidence and aim to make swimming with us a positive experience.

  • Can I claim my hydrotherpay sessions back through my insurance?

Your pet insurance policy may well cover hydrotherapy. Some pet insurance policies will cover hydrotherapy if your hydrotherapist

is registered with CHA. Please check with your insurance provider. 


  • Does my dog need to be vaccinated?

Please bring your vaccination certificate on your first appointment. If you and your vet have your dog on an alternative vaccination protocol, we can also accomodate this, just make us aware of this.


  • Can I feed my dog prior to swimming?

Please do not feed your dog for at least 4 hours before and 2 hours after sessions.

  • Do I need to bring a towel or dog coat?

Yes for the journey home. After your dog’s hydrotherapy session we will shower your dog fown for you and gently towel dry or use an adjustable grooming dryer suited to a variety of coats . We sometimes find that many dogs are anxious or noise sensitive to the drying equipment and as a result we will get your dog as dry as possible using our own towels but t is a good idea to have a towel or blanket for the car journey home. Dogs that are older or very sensitive to the cold may also benefit from having a jacket to wear after a treatment session.

  • How much is a hydrotherapy session?

For fun, fitness & rehabilitation:

£40 per single session in underwater treadmill or in our hydrotherapy pool.


Your pet insurance policy may well cover hydrotherapy. Some pet insurance policies will cover hydrotherapy if your hydrotherapist

is registered with CHA. Please check with your insurance provider. 

  • How do I pay?

We accept cash and card -payment for services is due on the day. Receipts are provided as requested.


  • What if I have to cancel or rearrange a booked appointment?

We agree that occasionally you may need to cancel your booked appointment and our cancellation policy requires a 24-hour notice period. For cancelled appointments outside of this period or non-attendance, the appointment fee will be charged in full. 


  • What are your opening hours?

 We are usually open Tuesday-Saturday including evenings by appointment only, but we will do our best to accomodate your needs.


  • What should I expect from my first hydrotherapy session?

On your first visit to us we will go through your Veterinary Referral form and discuss your dog's history, condition/injuries, character and behaviors, to understand them as best as possible. This will also allow your dog time to adjust and gain our trust. We will give them choices and options and always use a reward based positive attitude.


We will also carry out a health check, record muscle mass and tone, record gait analysis and weigh your dog. We will discuss treatment, outcomes and gain an understanding of what you sih to achieve. Your dog’s hydrotherapy treatment programme will be individually tailored to suit his or her needs. Not only is the treatment provided specific to your dog’s diagnosis, it is also tailored to their condition on the day of treatment. Just like us, our dogs have good and bad days so your dog will not have the same treatment each session but a totally unique plan based on a full re-assessment on the day. 


We will introduce your dog to the new equipment and surroundings and let them familiarise themselves with the pool or underwater treadmill. Whist most dogs go into the pool or underwater treadmill on their first visit, it is important to note that on some occasions it is decided against and takes a little longer, all depending on how your dog reacts and other contributing factors which will be discussed on the day.


  • What should I do when we first arrive?

Please toilet your dog! Even if your dog went at home it is a good idea to toilet them on arrival as car journeys can be very exciting! Please pick up after your dog, there is a rubbish bin for waste outside the main door. If your dog defecates in the pool there will be a fouling fee as it means we will have to shut the pool down in order to sanitise it. Please do not allow your dog to toilet inside our hydrotherapy and rehabilitation centre.


Bring your dog in on a lead and under control. We have an on-lead policy and no dogs are allowed off lead until otherwise directed by a staff member. 


Giving your dog a good brush to remove loose hair before their swim and make sure they have a clean coat will be greatly appreciated!


  • How long is each session?

Each session is a maximum of 45 mintues long which includes assessment, swim or treatment, showering and drying. Each session is tailored to your dogs needs so it is not unusual for a dog post surgery to swim for 3-4 minutes. Initially your dog may not swim for the whole session until fitness levels increase. Remember that 15 minutes of swimming is the equivalent of 15 miles of running (1 minute swim = 1 mile!) but without the impact on joints!

  • How many sessions does my dog need?

This depends on the condition of your dog and the rehabilitation that is required. For post-operative swims your dog may visit twice weekly for a few weeks then come once a week or even once a fortnight when their fitness improves. Most dogs will visit once a week for increased mobility or just for fun! Some dogs it takes a few sessions to see the difference and others benefits are seen straight away.

  • How do I book a hydrotherapy appointment?

Please fill in our registration form on our website, email or phone us to arrange an appointment and we will be in contact with your vet to get you referred over. If you require any assistance or have any queries please do not hesitate in calling us, we are more than happy to help. Telephone 01829 782627.


  • I have difficulty walking, can I still bring my dog to Hydrotherapy?

Yes, of course, just let us know your needs and we will be able to help, so don't worry. We have wheelchair access options, ramps and pathways.

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01829 782627

Summerfield House, Nantwich Rd, Broxton, Chester, England, United Kingdom. CH3 9JH, UK

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©2020 by Country Canines Hydrotherapy.